Shipping policy

Shipping Policy

At Vellene Peres, we are committed to delivering a seamless and refined shopping experience, from checkout to delivery.

Processing Time

All orders are processed within 1–3 business days.
Once dispatched, you will receive a confirmation email with tracking details.

Delivery Time

Estimated delivery time within the United Kingdom is 10–20 business days, depending on location and courier performance.

Please note that delivery times are estimates and may vary due to external factors such as customs clearance, peak seasons or carrier delays.

Shipping Coverage

Please note that we currently only offer shipping within the United States, United Kingdom, and Canada. Orders outside these regions cannot be processed at this time.

Tracking Information

All orders include tracking, allowing you to monitor your shipment until delivery.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.

Delays & Exceptions

Vellene Peres is not responsible for delays caused by:

• Customs processing

• Courier service disruptions

• Incorrect or incomplete delivery information provided by the customer

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at
support@velleneperes.com, and our support team will assist you promptly.